Refund policy

At Glowmark, we want you to feel comfortable shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days under the conditions described below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally:

Be returned in substantially the same condition in which it was received
Include its original packaging where reasonably possible
Include all components or accessories originally supplied with the product
Be accompanied by proof of purchase or an identifiable Glowmark order

Glowmark offers free returns for eligible approved returns under this policy.

Before sending any product back, please contact us at support@glowmark.space. Returns sent without contacting us first may experience processing delays.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs where appropriate.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or other reasonable resolution.

Non-Returnable Items

Certain products may not qualify for return where required for hygiene, safety, customization, or other legitimate reasons. Products that have been substantially used, intentionally damaged, altered, or returned incomplete may also be ineligible.

If you are unsure whether your item qualifies, contact us before returning it.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method used for the purchase. Although we may process an approved refund promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Exchanges

If you need a different product, please contact our support team. Depending on product availability and the circumstances of your request, we will explain the available options.